Contact Teleperson Support
Send a help request to Teleperson — including a screenshot — and track replies inside the extension.
If something in the extension isn't working — or you have a question, a billing issue, or a feature you wish existed — you can reach Teleperson directly from the side panel. No need to leave the page or open a new tab.
Where to find it
Open the side panel, click the contact icon in the top-right (the address-card icon, immediately to the right of the Settings sliders) to open the Contact panel, and look for the Contact Teleperson Support card. Inside the card:
- My requests — every ticket you've sent, listed top-to-bottom with its status and most recent reply. Click any row to open the conversation in the same modal — no separate screen.
- New request — sits below the list and opens the contact form right inside the modal.
You'll only see the card when you're signed in.
Sending a request
The form has four parts:
- What's this about? — pick the closest category: Bug, Billing, Feature request, Account, or Other. (You can always pick Other if nothing fits.)
- Subject — one line about what's wrong.
- Message — what you were trying to do, what happened, and any steps to reproduce. The more detail, the faster we can help.
- Screenshot (optional) — attach a single image (JPEG, PNG, WebP, or GIF, ≤ 5 MB).
Click Send and you're done. We'll email you back at the address on your Teleperson account.
What we automatically include
So we can debug without a back-and-forth, every request quietly attaches a small bit of context:
- The URL of your active tab — only the URL, not the page contents.
- Your extension version (e.g. v0.1.0).
- Your browser's user-agent string.
- Your plan (free / pro / etc.) at the time you sent.
If a request involves a sensitive page you'd rather not share, switch to a neutral tab before clicking Send — the URL captured is whatever tab is active right now.
Tracking replies
When Teleperson replies, you get an email and the reply also appears in the Contact Teleperson Support card under My requests. Click the ticket to open the conversation inside the same modal and keep replying without leaving the panel. Each ticket has a status:
- Open — we've received it but haven't started yet.
- In progress — someone on the team is working on it.
- Resolved — we believe the issue is fixed. (Replying re-opens it.)
- Closed — the conversation has wrapped up.
Privacy
- Screenshots are stored privately in Teleperson's storage. Only Teleperson staff can view them, and the extension fetches them with short-lived signed URLs (10-minute TTL).
- We do not read the contents of pages you visit. Only the URL of the active tab is captured, and only for the request you explicitly send.