Contact Panel
One place in the side panel to reach the company you're on, your concierge, and the Teleperson team.
The Contact panel is the one-click home for every way to reach a human (or a bot) about the page you're on. Preferences about how you want to be reached and what we have on file for you live in Settings.
Where to find it
In the side panel header, the contact icon (an address card) sits immediately to the right of the Settings sliders. Click it to open the panel.
What's inside
The panel surfaces only the cards that apply to your current tab and account state:
Reach this company
Pulled live from whatever Teleperson scraped on the page you're viewing — phone numbers, email addresses, contact pages, external chat links, and any on-page chatbot we detected. Each row is a one-click action: phone numbers open your dialer, emails open your mail client, and links open in a new tab.
If we couldn't find any contact channels for the page, this card is hidden.
Voice concierge
When your concierge agent is configured, this is a one-click "Call concierge about this company" button that hands off to the same voice flow as the Call button on the main panel.
Contact Teleperson Support
The full list of help requests you've sent — with status and last reply — lives right in the card under My requests. A New request button below the list opens the contact form inside the same modal, and clicking any ticket opens its conversation in place. No separate screen, no losing your spot. Details on the form itself are in the dedicated Contact Teleperson Support page.
Moved to Settings
Two cards that used to live here are now in Settings (the gear icon, one slot to the left of Contact in the panel header):
- Preferred contact method — your default channel (Phone, Text, Email, Chat, or No preference). Surfaced first when a company offers multiple ways in. Local to your browser.
- Your contact info — read-only display of the email and phone we have on file for you. Click any row to copy it, or hit Edit to jump to your profile.