Cancel Concierge
Have Teleperson cancel a subscription for you in a secure cloud browser — you sign in and give the final approval, the concierge does the rest.
The Cancel Concierge cancels a subscription for you instead of just telling you how. In your Subscriptions tab, open the ••• menu on any charge and choose Cancel for me.
Beta. The concierge is being rolled out vendor by vendor — it only runs for companies that have been cleared for it. For a vendor that isn't cleared yet, use the regular Cancel instead.
How it works
When you click Cancel for me, a new tab opens with a secure, Teleperson-operated cloud browser. From there it's a short, guided flow:
- You sign in. The vendor's real website loads in the cloud browser. You sign in yourself — including any texted or emailed verification code. Teleperson never sees your password.
- The concierge navigates. Once you're in, it finds the subscription and opens the cancellation flow for you, one step at a time. You can watch it happen live.
- You give the final approval. Right before the point of no return, it stops and shows you exactly what it's about to do. Nothing is cancelled until you tap Yes, cancel.
- You get proof. After the click, it captures the on-screen confirmation so you have a record that it went through.
You can tap Stop at any point — before the final approval, nothing has been cancelled.
What it will never do
- It won't sign in for you. You enter your own password and any verification code. Teleperson doesn't store your vendor passwords.
- It won't get past a "prove you're human" check for you. If the site shows one, the concierge hands control back so you can complete it.
- It won't click the final cancel button on its own. That always waits for your explicit approval.
Why a separate tab?
The live cloud browser needs room and a secure frame to run in, so it opens in its own tab rather than inside the panel. When you're done, just close the tab.
If it's not available
If you don't see Cancel for me, it hasn't been enabled for your account, or not for that particular vendor. You can always use the guided Chat co-pilot or the standard Cancel button, which walks you to the right place to cancel yourself.
Related
- Subscriptions — where the button lives
- Chat co-pilot — the guided, chat-based cancel assist
- Spend optimizer — find subscriptions worth cancelling