Inviting teammates

Once you've claimed your company the Team tab in the manage sheet lets you add other people from your company. The invite flow uses one-shot links and the same domain-match rule as the original claim.

Roles

• Owner — the original claimer. One per company. Full control plus the ability to invite admins.
• Admin — same edit permissions as owner; can also invite teammates.
• Member — invited but currently has no extra capabilities. Reserved for future surfaces (analytics-only views, message viewers).

Sending an invite

1. Open the side panel on your company's site and click Manage on the Verified-owner controls card.
2. Switch to the Team tab.
3. Type the teammate's work email and pick a role.
4. Click Send invite.

We try to email the link, and we also show it inline so you can copy and share through Slack or your own channels. The link looks like:

https://app.teleperson.com/extension?invite=<token>

Eligibility for invitees

The invitee must:

• Have a Teleperson account (they can sign up after clicking the link).
• Use the email the invite was addressed to.
• Use a non-public-webmail address (no gmail.com, yahoo.com, etc.).
• Be on the same registrable domain as the company.

If any of these fail, accepting the invite fails with an explanatory error and nothing changes.

Invite lifecycle

• Pending — sent, not yet accepted. Expires in seven days.
• Accepted — invitee joined. They show up in the Members list with their assigned role.
• Expired — older than seven days; ask the owner to send a new one.
• Revoked — the owner cancelled it before acceptance.

Each invite token is hashed at rest, so even if our database is read by an unauthorised party, the cleartext links can't be reconstructed. We show the cleartext exactly once, immediately after creation.

Removing a teammate

Currently, the panel doesn't expose a self-serve remove action — it's coming. In the meantime, contact Teleperson support to deactivate a teammate's role.